This Privacy Policy applies to all personal information collected by Reach & Match Pty Ltd (we, us or our) including via the website located at www.reachandmatch.com (Website). We are committed to protecting the privacy of everyone who visits our Website, purchases our products, or engages with our training programs, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. What Information Do We Collect?

The kind of personal information we collect from you will depend on how you use the Website. Personal information we collect and hold about you may include:

• Contact details: name, email address, phone number, and postal address
• Professional details: organisation name, job role, and educational setting
• Purchase information: billing address, order history, and payment details (processed securely via third-party payment providers)
• Training and registration information: participant names, roles, and survey or feedback responses
• Quote, funding and enquiry information: information you provide when requesting a quote, funding justification letter, training enquiry, partnership discussion or other support, including product interests, quantities, organisation type, country and intended use
• Communication records: enquiries and correspondence
• Website usage data: IP address, browser type, and pages visited (collected via cookies and analytics tools)

We do not intentionally collect personal information directly from children. Our products are used by educators, therapists, and caregivers working with children, but we do not collect data from children themselves.

Where parents, educators, therapists or partner organisations provide information about a child, we will only use that information for the purpose for which it was provided, such as responding to an enquiry, supporting program delivery, providing customer support, or preparing approved case studies or impact reporting.

2. Types of Information

The Privacy Act 1988 (Cth) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.

If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as Personal Information and will not be subject to this Privacy Policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

We generally do not collect Sensitive Information. However, in limited cases, we may receive sensitive information where it is voluntarily provided to us, such as information about a child’s disability, developmental needs, therapy context, vision impairment or support needs. When we do, we will use it only:

1. for the primary purpose for which it was obtained;
2. for a secondary purpose directly related to the primary purpose; and
3. with your consent, or where required or authorised by law.

3. How We Collect Your Personal Information

1. We may collect personal information from you whenever you input such information into the Website or provide it to us in any other way, including when you place an order, register for training, or contact us by email or phone.
2. We may also collect cookies from your computer, which enable us to tell when you use the Website and to help customise your experience. As a general rule, it is not possible to identify you personally from our use of cookies alone.
3. Where reasonable and practicable, we collect personal information from you directly. However, we may sometimes receive information from a third party, such as a partner organisation or event platform. In such cases, we will take reasonable steps to make you aware that information was provided by a third party.

4. Purpose of Collection

1. We collect personal information to operate our Website and business, provide you with relevant information and services, and respond to your interactions with Reach & Match. This may include responding to enquiries, questions, quote requests, funding justification requests, partnership discussions and customer support requests; processing product orders, payments, shipping and returns; managing training registrations, attendance, feedback and related communications; providing resources, downloads, newsletters and updates where permitted by law; administering testimonials, case studies, impact stories or consent-based media materials; improving our Website, products, services and communications; and meeting our legal, accounting, reporting and administrative obligations.
2. We may use or disclose personal information where reasonably necessary to operate our business and provide our services. This may include access by our employees, contractors or authorised representatives, and disclosure to trusted third-party service providers who assist us with Website operation, payment processing, order fulfilment, customer support, email communications, training delivery, data storage, maintenance and technical support. We do not sell your personal information.
3. We may share information with partner organisations — such as NGOs or government bodies — where required for program delivery or grant reporting, subject to confidentiality agreements. Where we collect or use photographs, videos, testimonials or case studies, we will do so with appropriate consent and use them only for the purposes agreed, such as training, reporting, marketing, advocacy or impact communication.

5. Direct Marketing

If you subscribe to our mailing list, opt in to receive marketing communications, or otherwise provide your contact details to us in circumstances where direct marketing is permitted by law, we may send you relevant updates about our products, training, resources and programs. We may also send marketing communications where your consent has been obtained or where otherwise permitted by applicable law. You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

6. Security, Access and Correction

• We store your personal information in a way that reasonably protects it from unauthorised access, misuse, modification, or disclosure. Your personal information is stored securely in Australia and/or via reputable cloud-based services with appropriate data protection standards.
• When we no longer require your personal information for the purpose for which it was obtained, we will take reasonable steps to destroy, anonymise, or de-identify it. Most personal information held in our records will be retained for a maximum of seven (7) years to fulfil our record-keeping obligations.
• The Australian Privacy Principles:
  1. permit you to obtain access to the personal information we hold about you in certain circumstances (Australian Privacy Principle 12); and
  2. allow you to correct inaccurate personal information, subject to certain exceptions (Australian Privacy Principle 13).
• To request access or correction, please contact us using the details set out in section 10 of this Privacy Policy.

7. Cookies and Website Analytics

Our Website uses cookies and similar tracking technologies to improve your experience and understand how our site is used. We use:

• Essential cookies: required for core website functionality.
• Analytics cookies: to understand visitor behaviour (for example, via Google Analytics). You can learn more about how Google uses information from websites that use its services by visiting Google’s Privacy & Terms website.
• Marketing and advertising cookies: to understand campaign performance and deliver relevant content, where tools such as Meta Pixel, Google Ads, LinkedIn Insight Tag or similar services are enabled.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Website. Where available, you may also manage cookie preferences through the cookie controls on our Website.

8. Overseas Transfer

Your personal information may be transferred overseas or stored overseas in the course of our ordinary operations (for example, where we use cloud-based service providers).

Where we disclose personal information overseas, we will take reasonable steps required by law to ensure appropriate handling of that information. This may include using reputable cloud-based service providers, contractual protections, security controls, and other reasonable safeguards.

9. GDPR and Overseas Privacy Laws

Our Website is operated from Australia and is not specifically directed at individuals located in the European Union. If the European Union General Data Protection Regulation (GDPR) or other overseas privacy laws apply to our handling of your personal information, we will take reasonable steps to comply with applicable requirements. If you have questions about this position, please contact us using the details below.

10. How to Contact Us About Privacy and Complaints

If you have any queries, wish to access your personal information, or have a complaint about our privacy practices, please contact us:

Reach & Match Pty Ltd
Website: www.reachandmatch.com
Email: info@reachandmatch.com

We aim to respond to all privacy enquiries within 30 days.

If you make a complaint, it will be considered by the senior team at Reach & Match. We may contact you to request further information to help us understand and address your concerns. If we determine that your complaint is well founded, we will, in consultation with you where appropriate, take reasonable steps to rectify the issue.

If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at www.reachandmatch.com. Material changes will be communicated via email or a notice on our Website.